1) Important Information
Account deletion or closure is not initiated from within the eduSis Kolej Mobile app.
Account deletion and closure processes are handled by the relevant school or institution.
2) How to Request Account Deletion
To speed up the process, it is recommended that you provide identifying details such as school name or code, username and, if applicable, student information.
- Contact your school or institution administration.
- Submit your account deletion or closure request to your school.
- The school or institution, as the data controller, evaluates the request and carries out the process under its own procedures.
3) End of the Relationship with the School
If the agreement or relationship between the school or institution and Veridizayn ends, Veridizayn may suspend or stop app access for all accounts linked to that school.
This may not mean the account has been deleted; data management remains subject to the school or institution’s procedures.
4) Where Is Data Stored?
Records processed within the scope of the app may be stored in the school or institution’s systems or in infrastructure operated on its behalf.
Management of these records and fulfillment of deletion requests are the responsibility of the school or institution.
Veridizayn may retain limited transaction logs solely for operational security and technical operation purposes.
5) Retention Periods
Retention periods may vary depending on the agreement with the school or institution and on technical processes.
System backups may be kept on a rolling basis for up to 90 days.
6) Contact
For account deletion requests, please contact your school or institution first.
For general guidance and technical support, use the support page.