1) Contact Channels
- Email: [email protected]
- Phone: (0232) 368 22 16
2) Support Workflow
For support requests, the primary channel is the relevant school or institution. When needed, the school or institution forwards the request to the Veridizayn technical team.
Support is provided for technical issues related to the app’s functionality.
3) Scope
Operations related to user data such as account creation or deletion, authorization and data correction are handled by the relevant school or institution.
In case of data discrepancies such as balance or spending record differences, the school or institution’s procedures are authoritative.
- App features not working properly: login, screens, QR generation, viewing entry-exit or cafeteria records, updating limits or restrictions, redirecting to the payment page and similar flows.
- App bugs, crashes and performance issues.
4) Working Hours and Response Time
- Working hours: Weekdays 09:00–18:00
- Average response target: 1–2 business days
5) Information Needed for a Support Request
To help speed up the process, please include the following information where possible:
- School name or code
- Username
- Device model and iOS/Android version
- App version
- Screenshot of the issue
- Time of the action (date-time)
- Transaction or reference number if available
6) Security Notice
You can send security-related reports to [email protected].