1) Important Information
Account deletion or closure is not initiated from within the Momento PDKS Mobile app.
User accounts are created and managed by the institution.
2) How to Request Account Deletion
To speed up the process, it is recommended that you provide institution name, username or other identifying personnel details.
- Contact the authorized unit of your institution.
- Submit your account closure or data request to your institution.
- The institution, as the data controller, evaluates the request and carries out the process under its own procedures.
3) Where Is Data Stored?
Data processed within the scope of the app may be stored on institutional systems or infrastructure operated on behalf of the institution.
Management of these records and fulfillment of deletion requests are the responsibility of the institution.
4) Retention Periods
Retention periods may vary depending on institutional policies, technical processes and contractual relationships.
System backups may be retained on a rolling basis for limited periods.
5) Contact
For account closure and data deletion requests, please contact your institution first.
For general guidance, you may write to [email protected].