1) Contact Channels
- Email: [email protected]
- Phone: (0232) 368 22 16
2) Support Workflow
User accounts for Momento PDKS Mobile are not created inside the app. Accounts are defined and managed by the relevant institution.
For this reason, the primary contact point for access, authorization, account creation or closure is the relevant institution.
For technical issues, the institution may forward the request to the Veridizayn technical team when needed.
3) Scope
Account creation, user roles, data correction or data deletion processes are handled by the relevant institution.
The app presents, on mobile devices, the data stored in the institution’s database and made accessible by the institution; the content and freshness of the data depend on institutional systems.
- Unable to log in to the app
- Unable to view profile and personnel information
- Unable to view leave information or leave balance
- Payroll PDF screen not opening or not displaying correctly
- Announcement screens not working
- App performance, error or crash issues
4) Working Hours and Response Time
- Working hours: Weekdays 09:00–18:00
- Average response target: 1–2 business days
5) Information Needed for a Support Request
To help speed up the process, please include the following information where possible:
- Institution name
- Username or personnel identifier
- Device model and iOS/Android version
- App version
- Screenshot of the issue
- Time of the action (date-time)
6) Security Notice
You can send security-related reports to [email protected].